How can the business process of Shandong Mould Enterprise Center be optimized?
1. Introduction of Business Process of Die & Mould Enterprises
The demand of enterprises is dominated by customers. Enterprises design basic business processes according to the function, technology and time of products or services required by customers. From the customer's demand intention, die design and manufacturing enterprises must communicate with customers on price, contract, technical requirements and so on. Firstly, customers and enterprises agree to the price, delivery time confirms the order, the project plan of the mould enterprise, and then after the detailed communication between the customer designer and the technical requirements of the mould enterprise, the mould design and design process, the customer may further modify the technical requirements of the mould design, until the final mould enterprise and the customer confirm the design drawings together. Design validation. The designer fills in the order form and the buyer is responsible for the purchase and preparation of the production. In the process of die design and manufacturing, customers also require the die enterprise to provide the production process at all stages to ensure that the trial production period of the die will not be delayed. When the die is assembled and formed, the die enterprise carries out the test. The optimum parameters (injection temperature, injection pressure, injection time, cooling time, etc.) were determined. If the die test is unsuccessful, replace and repair the die until the customer is satisfied with the sample. Later inspection, delivery, transportation, sales settlement, mold maintenance and other business are generally completed with the participation of customers.
2. Introduction of Mold Industry Background
At present, the die and mould industry is facing enormous competitive pressure. Customers are increasingly demanding the delivery date of the die and mould. The quality requirement is getting higher and higher, and the price of the mould is getting lower and lower. How to ensure the quality and timely delivery and satisfy the customers is an important subject for the managers of the mould enterprises.
The following problems generally exist in medical mould enterprises: (1) local optimum and overall non-optimum; (2) the change of enterprise strategy and internal and external environment, without corresponding adjustment of process and organizational functions, leads to low work efficiency. (3) Enterprises can not respond to market changes and customer orders in a timely manner. (4) Core business processes do not pay attention to customers and markets, which is not conducive to improving the market competitiveness of enterprises. (5) poor workflow, rich experience in working methods and more coordination: (6) unreasonable logistics distribution process, resulting in long supply cycle, customer dissatisfaction: (7) lack of unified planning of management information system, leadership attention is insufficient. According to the characteristics of business processes in die and mould enterprises, it is necessary for die and mould enterprises to evaluate and analyze the existing business processes in order to improve customer satisfaction, identify problems and optimize them.
3. Characteristics of Mold Industry
The most important thing is that the mould enterprise is a typical production enterprise driven by more customers. Business processes generally include quotation, design, procurement, production, testing, die modification and after-sales service, etc. Each product has the same business process. Usually, the whole product life cycle is managed through project planning.